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"no satellite signal is being received"


I've had the "no satellite signal is being received" error since Monday, have followed the self-help guide without success, and I'm now struggling to get in touch with support.

Tried calling, but get silence either as soon as I ring or after following through a couple of options. Fired off an email on Tuesday, but no reply other than an automated response.

Is it worth finding an independent engineer rather than wasting my time chasing Sky @